Terms & Conditions

Welcome to Families At Heart Lactation Consulting, ABN 41 4981 20574.  By accessing and/or using our Site, you agree to these terms and conditions of use.

Delivery of Services

Families At Heart Lactation Consulting hours of operation are - 

Monday, Wednesday, Thursday, Friday and Saturday: 

9:00am - 6:00pm 

Hours outside of this will be at the discretion of the Lactation Consultant. 

For previously booked appointments where families receive seven days of unlimited support via phone, email or SMS (client preference), support will be provided over seven consecutive days from the day of the attended appointment. 

Bookings

All booked clients will receive an appointment reminder 24 hours prior to their scheduled appointment via email and SMS. Acceptance of your booked appointment requires completion of the Client Details and Consent to Treatment forms. It is greatly appreciated that these forms are completed prior to the commencement of your appointment.

Travel fees

Home visit bookings will incur a travel fee if the distance travelled from either of the two suburbs below exceed 50kms  .

(a) Mornington Peninsula, Cape Schanck, VIC 3939, 

(b) Bayside, Black Rock, VIC 3193

Please note distance will be calculated from your residence closest to either of these two suburbs with using Google Maps route. The shortest route will be selected, and a screen shot will be taken prior to leaving and sent to you via SMS. The travel fee is in addition to your selected Lactation Support appointment fee. Payment is expected on day of consultation. 

51-60 kms - $30.00
61-75 kms - $50.00

Payments

Payments are expected in full on the day of your consultation. Cash, bank transfer, debit or credit card payments via ‘Square’ third party are all accepted. Please refer to cyber security third party platform of Square. https://squareup.com/au/en/security

An itemised invoice will be emailed to you on the day of your appointment.  

Health Fund Rebates

I am affiliated with the following Health Care Funds. Rebate eligibility will depend on your membership level of cover. Please call them directly to discuss. 

  • ahm health insurance 

  • Bupa 

  • CBHS Health  

  • Defence Health

  • Emergency Services Health 

  • HCF 

  • Health Partners

  • Nib

  • Peoplecare Health Insurance

  • Police Health

  • Medibank 

  • Teachers Health 

Complaints and Disputes process

Families At Heart Lactation Consulting value and are committed to client and customer satisfaction at all times. If the services provided by Families At Heart Lactation Consulting do not meet with your satisfaction, please contact Megan McFarlane directly at megan@familiesatheart.com.au to discuss and resolve your concerns and rectify where possible.  

The Code of Professional Conduct for IBCLC’s, including complaint forms, disciplinary procedures and a sanction list can be found here: ibclc-commission.org/ibclc-information/

Limitation of liability

To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date. 

Indemnity

To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end.  It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Intellectual Property rights

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not: 

      1. copy or use, in whole or in part, any Content; 

      2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

      3. breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed